Job Detail
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Offerd Salary (USD) Thoả thuận
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Career Level Giám đốc
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Experience 3-5 Years
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Gender Male/Female
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Sector TP.HCM, Bình Dương , Đồng Nai
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Industry Dịch vụ khách hàng , Sản Xuất
Job Description
Our client is a foreign-invested company, now looking for an Customer Service Manager (Manufacturing, English and Chinese, $2000, ID20032):
Operations & Supply Chain
Operations & Supply Chain
- Customer Relationship & NPI: Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
- Demand & Fulfillment: Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
- Inventory & Planning: Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
- Financial Oversight: Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
- Operational Excellence: Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
- Risk & Issue Resolution: Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
- Market Intelligence: Collect and analyze market data to provide actionable insights for business growth.
- Collaboration: Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
- Communication: Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.
Requirement
- Education: Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.
- Experience:
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5+ years in a management/leadership role.
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3+ years in an operational or customer service-focused position.
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Skills & Attributes:
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Hands-on Leadership: A strong "on-the-ground" mentality with a focus on daily operational monitoring.
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Problem Solving: Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
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Communication: Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
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Language: Good at Chinese. English proficiency equivalent to TOEIC 780 or higher
