Job Detail
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Offerd Salary (USD) Thoả thuận
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Career Level Nhân viên
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Experience 5-7 Years
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Gender Female
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Sector Bình Định, Gia Lai, Phú Yên
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Industry Dịch vụ khách hàng , Đồ gỗ/Nội thất , Sản Xuất
Job Description
Our client is a foreign-invested company, now looking for a Customer Service Officer (Furniture, $1300, ID20022)
- Project Management: Lead and manage projects for various international customers, ensuring development schedules remain on track.
- Negotiation: Conduct necessary negotiations with customers regarding pricing and timelines to achieve mutually beneficial outcomes.
- Cross-Functional Communication: Maintain strong communication with production, shipping, and purchasing teams to secure effective internal support.
- Pricing Analysis: Perform price calculations and reviews to ensure accuracy and competitiveness.
- Customer Engagement: Organize and manage visitations/inspections by international customers visiting Vietnam to finalize or establish business partnerships.
- Client Relations: Serve as the primary point of contact for international customer inquiries, supporting both existing and prospective clients.
- Customer Service Excellence: Uphold high standards of professionalism and customer service to foster referrals and intermediary opportunities.
- Compliance: Ensure strict adherence to manufacturing guidelines set by customers.
- Factory Coordination: Collaborate with factories to meet deadlines, inspections, audits, and testing requirements.
- Order Management: Update and input all orders into the Capital system, and verify invoices and payments from suppliers.
- Financial Oversight: Monitor customer payments and deposits to ensure timely transactions.
- Sales Collaboration: Work closely with the sales team to enhance sales forecasting capabilities.
- Logistics Support: Assist the shipping team in securing bookings on time and support the purchasing team in factory negotiations when necessary.
- Documentation: Prepare and submit essential documents to customers, including shipping documents, specification sheets, and product data, while updating all information in customer systems.
Requirement
- Female candidate under 40 years old
- University graduate
- Minimum of 5 years’ experience in a similar role, specifically in Customer Service or Order Management within manufacturing companies in the furniture or garment industry (exporting to Europe/USA)
- Fluent in English
