Offerd Salary (USD) $3500
Career Level Trưởng Phòng
Experience 5-7 Years
Sector Bình Dương
Industry CNTT-Phần mềm , CNTT-Phần cứng/Mạng
Our client is a foreign invested manufacturing company, now looking for an IT Service Manager in Binh Duong:
- Manage the IT Service Management team.
- Formulate and maintain I.T. policies, standard and system operation procedure.
- Create, implement and manage IT processes in order to facilitate consistent service and quality.
- Drive and maintain IT Service Catalog and Service Level
- Assist with Major Incident Management coordination
- Develop KPI reporting for continuous service improvement.
- Participate in evaluation of IT technologies and products.
- Perform ad-hoc support as assigned.
- Degree in Information Technology / Computer Science or equivalent.
- Minimum 8 years IT experience working in IT field
- At least 3 years in a team lead or managerial role
- Professional credentials in ITIL or relevant disciplines
- Working knowledge and experience of the ITIL framework.
- Knowledge in system and network monitoring tools, cloud and mobility
- Strong sense of responsibility, continuous improvement and able to work independently.
- Fluency in English, Mandarin would be a plus