Mô tả công việc Trưởng Phòng Dịch Vụ Chăm Sóc Khách Hàng

 Job Description

·         Assist customer in a timely manner

·         Communicate with foreign customers and head office

·         Process customer orders in an efficient and timely way

·         Organize workflow to meet customer deadlines

·         Ensure that all production changes are updated 

·         Send the updated production report to the customer

·         Inform the customer about the order status

·         Update information on customer’s websites

·         Discuss the products and services of the company

·         Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution

·         In charge of customers issues: orders, delivery date management, customer correspondence, inspection processing, quotation creation, cost management

·         Follow new products’ development

·         Involve to purchasing activities

·         Cooperate with departments (MFG, Materials, Planning…) to follow production plan management

·         Manage the balance betweenpurchasing and shipment shafts quantity.

·         Manage transportation cost

Requirement

 

·         Male / Female

·         Academic level: Bachelor in in Business Administration, Japanese,…

·         Experience: 2-5 years of experience in Customer Service

·         Experience working for a foreign owned enterprise

·         Language: Good spoken and written both English and Japanese (N2)

·         Good computer skill

·         Careful, problem-solving, responsible 

·         Ablity to work under pressure

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